FAQ

Policies & FAQ

Dosage

We recommend starting at the mild experience level, if you have not tried them before, as the visuals can be quite intense and harder to handle for inexperienced users. Set and setting are extremely important for a positive experience. We also highly encourage people to have a guide or sitter if they are new to psychedelics.  We recommend starting at the medium experience level, if you have not tried them before, as the visuals can be quite intense and harder to handle for inexperienced users.

DOSAGE:

Mild Experience: 0.5 Grams to 1 Gram.

Medium Experience: 1.5 Grams to 2 Grams.

Full Experience: 2 Grams to 3 Grams.

We recommend that you do not mix our products with alcohol, as it dulls the experience and can be dangerous.

Please be aware of our policy: All of the magic mushroom spores that we sell are to be used for legal microscopy use only! If we suspect that your intent for our products is to use them for anything outside of microscopy use or collection purposes, we will deny all purchasing privileges from you. Any pictures or information is for educational purposes and is derived from labs/sources outside of the united states.

Who is eligible to purchase on your site?

Only qualified clients over the age of 19 who live in Canada are able to purchase through our site. There are absolutely no exceptions to this rule.

How can I trust you?

We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.

Am I allowed to pick up my order?

No. You cannot directly pick up your order from us. We only accept payments via email money transfer and can only send your products through mail order at this time.

Can I place larger orders than those listed on your site?

No. If you desire a larger quantity than what we have listed, you may want to consider placing multiple orders. Multiple orders are always available for you.

How do I pay?

At this time we ONLY accept Interac email transfer payments. For instructions on how to send a secure Interac payment please watch the video tutorial found here:

P.S.: We do not accept PayPal unfortunately or credit cards at the moment.

http://www.interac.ca/en/interac-e-transfer-consumer.html

How to refund?

Unfortunately we do not accept returns.

How do you package my shipment?

Canada Post
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical magic mushrooms so no nosy neighbors would know it is anything other than a regular package from the post office.

How long will I have to wait for the mushrooms to arrive?

It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

Do you ship Medical Mushrooms outside of Canada?

No. We never do and there are no exceptions to this.

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below).

Canada Post says ||successfully delivered|| but I have not received my order

here are 2 likely scenarios:

  1. a) the postal worker put it in the wrong mailbox, or
  2. b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $125).

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;

their Community Mail Box for the item or parcel compartment key;

around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

My package is going to the wrong destination

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

My tracking number does not work. Help!

We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email customerservicemagicmushroom@gmail.com and we will be happy to look into it for you.

Shipping to Nunavut and Northern Quebec

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Canada Post Safe Drop Option

Some customers ask for the Safe Drop delivery option. Please understand that if we do select this option that we can no longer insure your product in the event of a loss.

However, we do continue to insure and cover the “Do Not Safe Drop” delivery option.

Please let us know which delivery option you would like and we will be happy to send it the way you would like!